Refund & Return Policy

Return Eligibility

We accept returns on unopened, unused, and sealed packages under the following conditions:

The fragrance decant must be in its original packaging, completely sealed and unused.
A return request must be submitted within 5 days of delivery.
Once opened, used, or tampered with, the product is not eligible for return due to hygiene and contamination concerns.

MistBox will not accept returns for opened items. This ensures all customers receive fresh, safe, uncontaminated fragrances.

To return an eligible item:

Email mistbox550@gmail.com within 5 days of receiving your order.
Include:
- Your order number
- A photo of the unopened item
- Reason for the return
Our team will respond within 24–48 hours with instructions.

All returns must be approved before sending anything back.

Return shipping is the customer’s responsibility, unless MistBox made an error or your item arrived damaged.
We recommend using a tracked shipping service for your protection.
MistBox is not responsible for lost return packages.

Once the unopened item arrives safely at our facility and passes inspection, your refund will be processed.

If your order has not been shipped yet, we can cancel it and issue a full refund.

You may refuse the package upon delivery.
The courier will return it to MistBox as “Return to Sender.”
Return shipping costs are the customer’s responsibility, unless the order was shipped in error.

Once we receive the unopened package back, a refund will be issued after inspection.

If your order arrives damaged or incorrect, contact us within 3 days with photos.
We will replace the item or issue a refund at no cost to you.